Cancellation & refunds

Cancelling an order

You can cancel an order until it is shipped. Message us on WhatsApp or use the contact page with your order number, and we will confirm the cancellation.

Once an order has shipped it can no longer be cancelled. If something is wrong when it arrives, see Returns & replacements.

Made-to-order products

Some model-specific products (for example custom 7D mats) are made or cut for your car after you order. These can be cancelled only until we start making them. If you are unsure, ask us before ordering.

Refunds for cancelled orders

• Paid online: the full amount goes back to your original payment method (UPI, card or netbanking), usually within 5–7 business days of the cancellation.
• Cash on delivery: nothing has been paid, so there is nothing to refund.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, tell us within the return window with your order number and photos. We will replace the item or refund you. See Returns & replacements for the details.

If we have to cancel

Rarely, we may have to cancel an order, for example when an item goes out of stock or cannot be delivered to your pincode. We will tell you and refund any payment in full.

Unpaid online orders

If an online payment is not completed, the order is cancelled automatically after a short while and the items go back into stock. If money was deducted but your order shows as cancelled, message us with your order number and we will sort it out.

Questions

Message us on WhatsApp or use the contact page with your order number.